Help
Short answers to the things people ask most, so you can get back to the sound. Whatever you can't find here, write to info@soundassist.online and a person reads it.
Getting started
- What is SoundAssist?You upload, an engineer listens. What you can do here, who it's for, what it costs.
- From mix to masterAn engineer listens along while you mix, and masters the track when you are happy with it: how it goes and what you end up with.
- Create an accountSigning up, confirming your email, and picking your username.
Tracks & uploads
- Upload your first trackSupported formats, file-size limits, and what happens while we prepare the stream.
- Audio formats and qualityLossless WAV / FLAC / AIFF against lossy MP3 / M4A: what we keep, what we re-encode.
- Track versionsKeep every take of the same track on one page, numbered v1, v2, v3, each with a note about what changed.
- BPM and key detectionHow we estimate tempo + musical key + Camelot notation on every upload, how often we are right, and when we deliberately answer nothing.
- Find tracks by BPM or keySort Storage by tempo or into a harmonic mix order, and see which tracks mix easily.
Sharing
1-on-1 session
Connect (desktop app)
Account & privacy
- Report inappropriate contentWhen and how to flag a track, post, profile, or message that breaks the Community Guidelines.
- Change your email or usernameHow email change confirmation works + what happens to old profile URLs after a username change.
- Manage notificationsEmail digest cadence, which emails are always on, and one-click unsubscribe.
- Delete your accountHow to permanently remove your account and all associated data (GDPR Art. 17).
- Export your dataDownload a copy of your data: everything tied to your account (GDPR Art. 15).
Nothing here fits?
Write to info@soundassist.online and say what you were trying to do. Your message reaches a person, and a person writes back.