Loading…
Last updated: 2026-06-10
[NEEDS LEGAL REVIEW] are particularly in scope.SoundAssist is a platform for hosting, sharing, and collaborating on audio. The platform is operated by SoundAssist, a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (KvK) under number 96380241, established at Gedempte Nieuwesloot 50A, Alkmaar, Netherlands ("SoundAssist", "we", "us"). You can reach us at info@soundassist.online for product questions or info@soundassist.online for legal correspondence.
These Terms govern your use of the SoundAssist web app at app.soundassist.online, the Connect desktop application, our public marketing site, and any other services we operate that link to these Terms (together, "the Service").
By creating an account, signing in, or using the Service, you agree to be bound by these Terms. If you don't agree, don't use the Service.
You must be at least 16 years old to create an account. We apply a single 16+ minimum age (the strictest GDPR Article 8 digital-consent age across EU member states); this is stricter than US COPPA by design. At signup you self-attest your birth year, and accounts that attest an age under 16 are refused.
You're responsible for keeping your password secret + your account secure. Tell us at info@soundassist.online if you suspect your account has been accessed without your permission. You may not share your account credentials with anyone else.
One human, one account, unless we approve otherwise in writing. We may suspend or close accounts that violate this rule.
You keep ownership of audio, posts, comments, profile data, and other content you upload ("Your Content"). We don't claim copyright over it.
You grant us a limited, worldwide, royalty-free license to host, store, transmit, transcode (e.g. WAV → FLAC stream), generate waveform previews, run BPM/key analysis, and display Your Content as needed to operate the Service. This license ends when you delete the content or close your account (subject to lawful retention windows described in the Privacy Policy).
You confirm at upload time that you have the right to upload Your Content — see Music rights policy for the details about masters you own vs. covers / samples / AI-generated material.
You may not use the Service to:
The full rule set lives at Community Guidelines with categorised violation classes + how enforcement decisions are made + an appeal flow.
We may suspend or close your account if you violate these Terms, the Community Guidelines, or applicable law. For non-CSAM, non-fraud violations we apply the enforcement model (warning, content removal, or suspension) described in the Community Guidelines. CSAM and fraud are immediate termination.
You may close your account at any time from /settings/privacy → "Delete my account". Data is removed per the retention policy in the Privacy Policy.
(draft wording; under legal review) This section applies where paid services are offered through the Service. Today that means one-off studio services (for example stereo mastering, stem mastering, or a full mix); using the rest of the Service is free, and no subscription is charged. We are not currently taking recurring subscription payments. If we introduce paid subscription plans, we will publish the plan terms and prices, update this section, and notify you per Section 13 before any charge applies to you; a subscription only ever starts after you have actively chosen a plan and confirmed payment. You will never be charged for a plan you did not order.
Prices. Prices are stated in euros (EUR) and include Dutch VAT (21%) unless explicitly stated otherwise. The price shown at the moment you order or check out is the price you're charged; we don't add surprise fees afterwards.
Payment. Payments are processed by our payment provider, Stripe. Your card details go directly to Stripe; we never see or store them ourselves.
Delivery. One-off services are delivered digitally through the platform; the finished work appears in your workspace. The expected turnaround is the timeframe stated on the relevant service page at the time you order.
Revisions. One-off services include a limited number of revisions, as stated in the service description (for example "up to 2 revisions" for stereo mastering). Work beyond the included revisions is not part of the original price; we'll always tell you before any extra cost could arise.
Right of withdrawal (herroepingsrecht). If you are an EU consumer, you normally have 14 days to withdraw from a distance purchase without giving a reason (Articles 6:230o–230p of the Dutch Civil Code, implementing the EU Consumer Rights Directive). Two standard exceptions apply to what we sell. (1) For a service: if you expressly ask us to begin during the 14-day period and acknowledge that you lose your right of withdrawal once the service has been fully performed, then you can no longer withdraw once we have fully performed it. (2) For digital content not supplied on a physical medium: if you give your express prior consent to delivery beginning within the 14-day period and acknowledge that you thereby lose your right of withdrawal, the right lapses once delivery has begun. We ask for that express consent and acknowledgement at the point you order, and confirm it to you afterwards on a durable medium (by email). If you withdraw after work has begun but before the service is fully performed, you owe a proportionate amount for the part already performed.
Refunds + satisfaction. Our studio services work on a satisfaction basis: within the included revision limit we revise the work until you approve it, and where a service page states that you only pay after you approve the result, that promise applies. If, after the included revisions, the result still doesn't meet what was agreed, contact us at info@soundassist.online and we'll work out a fair outcome, which can include a refund. Card disputes and chargebacks are handled through Stripe's dispute process.
Taxes + invoices. VAT is charged per the applicable EU rules. A VAT invoice or payment receipt for every paid order is provided via our payment provider (Stripe).
Everything that makes up the Service — the source code, UI, copy, branding, documentation, the SoundAssist name + logo — is owned by us. You may not copy or reuse it without permission, except where Dutch / EU law gives you specific rights (e.g. interoperability research, quotation for review purposes).
We respect intellectual property rights and respond to DMCA takedown notices. See DMCA policy for the procedure.
How we handle your personal data — what we collect, why, who we share it with, how long we keep it — is in the Privacy Policy. By using the Service you confirm you've read it.
We aim to keep the Service up and running, but we don't guarantee 100% uptime. We may take the Service offline for maintenance, security updates, or in response to events outside our control (vendor outages, DDoS attacks, regulatory orders).
Our current uptime + incident status is at /status.
(draft wording; under legal review) The Service is provided “as is” and “as available”, to the fullest extent permitted by law. Nothing in this section limits or excludes the statutory rights you have as a consumer under Dutch and EU law, or any liability that cannot lawfully be excluded; where this section conflicts with those mandatory rights, those rights prevail. Subject to that, we do not warrant that the Service will be uninterrupted, error-free, or free from data loss, and we do not guarantee that it will meet a specific commercial purpose beyond what is described on the relevant feature or service page. Because no online service is infallible, we strongly recommend that you keep your own local copies of any audio masters or files you cannot afford to lose; SoundAssist is not a backup service.
(draft wording; under legal review) To the fullest extent permitted by Dutch law, our total liability to you for all claims arising out of or relating to these Terms or your use of the Service is limited, in aggregate, to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim and (b) €100. We are not liable for indirect or consequential loss, lost profits, lost revenue, or lost or corrupted data, except where such exclusion is not permitted by law. Nothing in these Terms limits or excludes our liability where it cannot lawfully be limited or excluded; including liability for intent or deliberate recklessness (opzet of bewuste roekeloosheid), for death or personal injury caused by our negligence, or any other liability that mandatory Dutch or EU consumer law does not allow us to cap. Your mandatory statutory consumer rights are unaffected.
We may update these Terms occasionally. Material changes (changes that meaningfully affect your rights or obligations) trigger an email notice to your registered address at least 30 days before they take effect. Minor edits (typo fixes, clarifications, links) we apply silently — the "Last updated" date at the top of this page is always current.
Continued use of the Service after a change takes effect means you accept the new Terms. If you don't agree, close your account before the effective date.
These Terms are governed by Dutch law. Disputes that we can't resolve via email go to the competent court in the Netherlands (Rechtbank Noord-Holland).
If you're an EU consumer, you may also file a complaint via the European Commission's Online Dispute Resolution platform. We're required to flag this but we'd much rather solve it with you directly via info@soundassist.online.
Questions about these Terms: info@soundassist.online
Anything else: info@soundassist.online